Microsoft Partner — Brisbane

Microsoft 365 services that actually work for your business

Licensing, migration, security, management, Copilot AI — everything your team needs from Microsoft 365, handled by a Brisbane MSP that knows the platform inside out.

Speak To An IT Expert
  • 07 3085 7447 – Call or message us anytime

The Problem

Most businesses get the licence and leave M365 under-used

Microsoft 365 is powerful — but only when it’s properly configured, secured, and actively managed. Without that, you’re paying for capability you’re not getting.

Poor security configuration

Default M365 settings leave real gaps. Without proper hardening, your tenancy is exposed to phishing, account takeover, and data leakage.

Overpaying on licences

Most businesses are on the wrong plan or paying for features they never use. A quick audit typically surfaces meaningful savings.

Failed or messy migrations

Moving from Google Workspace or on-prem Exchange without a plan leads to data loss, downtime, and frustrated staff.

No ongoing management

M365 isn’t set-and-forget. Without active management, policies drift, access goes unreviewed, and issues go undetected.

Microsoft Copilot · Brisbane Implementation

Brisbane’s Certified Microsoft Copilot Implementation Partner

As a certified Microsoft Partner, XCD IT configures and deploys Microsoft Copilot across your entire Microsoft 365 environment – including licensing, policy configuration, and full staff onboarding. Most Brisbane MSPs don’t have this accreditation. We do.

Microsoft-Partner
Certified Microsoft Partner

Credentialed for Microsoft 365 & Copilot deployments

Speak To An IT Expert
  • 07 3085 7447 – Call or message us anytime
Outlook
Outlook

AI email drafting, triage, and summarisation

Teams favicon
Teams

Automatic meeting summaries and action items

word
Word

Report generation and document drafting

excel favicon
Excel

Formula building and data analysis

Power BI favicon
Power BI

AI-enhanced dashboards and reporting

Power-Automate favicon
Power Automate

Cross-platform workflow automation

What We Deliver

Microsoft 365 services built for your workflows

📊 Licence audit summary
Active vs assigned
Microsoft 365 Business Premium 18/30
Microsoft 365 Business Standard 8/20
12 unused licences found Est. saving $4,320/yr

Licensing & Optimisation

Pay for what you need — nothing more

Most businesses are on the wrong plan or carrying unused licences. We audit your tenancy, right-size your plan, and manage licence allocation as your team changes — so you’re never overpaying.

  • Licence audit and right-sizing across your tenancy
  • Plan recommendations based on actual usage data
  • Licence lifecycle management as your headcount changes
  • Ongoing cost tracking and monthly allocation reporting

Migration Services

Move to M365 without downtime or data loss

Whether you’re migrating from Google Workspace, on-premises Exchange, or another provider, we plan and execute every step — including a rollback plan — so your team stays productive throughout.

  • Google Workspace, on-prem Exchange, and legacy mail migrations
  • File migration from local servers to SharePoint and OneDrive
  • Pre-migration assessment and rollback planning
  • Post-migration support to help your team settle in
🚚 Migration progress
Mailboxes migrated
47 of 52 complete
Email data
90%
OneDrive files
100%
SharePoint sites
75%
0 data loss incidents
🔒 Secure Score
Your tenancy score
74 / 100  ↑ from 41
MFA enabled
100%
Conditional Access
85%
Admin privilege review
Done
Essential Eight aligned

Security & Compliance

Harden your tenancy against modern threats

Default M365 settings aren’t enough. We configure multi-factor authentication, Conditional Access, Defender for Business, and data loss prevention — aligned to the ASD Essential Eight — so you have a documented, defensible security baseline.

  • MFA and Conditional Access policy setup
  • Microsoft Defender for Business configuration and monitoring
  • Data loss prevention and sensitivity labelling
  • Secure Score review and remediation roadmap

Microsoft Copilot AI

AI built into the tools your team already uses

Copilot is Microsoft’s AI layer across M365 — and it works inside Outlook, Teams, Word, and Excel. We handle the deployment, licensing, governance, and staff onboarding so your team gets value from day one rather than figuring it out alone.

  • Draft and summarise emails in Outlook
  • Auto-generate meeting notes and action items in Teams
  • Build formulas and surface insights in Excel
  • Data governance and permissions configured before rollout
🤖 Copilot in Teams
After today’s meeting
Summary generated
3 decisions made, 5 action items assigned. Next review: Thursday 2pm.
Action items
Sarah → Send revised quote by EOD
Tom → Update project timeline
Jack → Confirm budget approval

What We Offer

XCD IT Microsoft 365 Services

No vague promises. Here’s exactly what we implement for Brisbane and South-East Queensland businesses.

Licensing & Optimisation

Licence audit, right-sizing, and ongoing allocation management as your team changes.

Migration Services

Google Workspace, on-prem Exchange, and file server migrations — planned and executed with zero data loss.

Security & Hardening

MFA, Conditional Access, Defender for Business, DLP, and Secure Score remediation.

Ongoing M365 Management

User provisioning, mailbox admin, policy management, and monthly health reporting.

Microsoft Copilot AI

Full Copilot setup, licensing, policy config, and staff onboarding across your M365 environment.

Teams & SharePoint

Teams deployment, SharePoint intranet structure, governance policies, and collaboration setup.

Backup & Recovery

Third-party M365 backup for Exchange, SharePoint, and Teams — with tested restore capability.

Reporting & Insights

Power BI dashboards and M365 usage reporting so you always know what’s happening in your environment.

M365 Health Check

We assess your current M365 environment and identify what’s working, what’s at risk, and what to fix first.

Compliance & Privacy

M365 management that supports your compliance obligations

For Brisbane SMBs, managed M365 is no longer just about keeping email running — it’s about maintaining a technology environment that meets your regulatory obligations.

ASD Essential Eight

MFA, patch management, admin privilege controls, and backup — all Essential Eight controls that sit within a well-run M365 environment. We implement and maintain these as standard, not as an add-on.

ASIC Cybersecurity Guidance

Finance brokers and advisers are subject to ASIC’s cybersecurity expectations. We provide M365 support tailored to financial services — covering access controls, secure communications, and compliance documentation.

Privacy Act 1988

Businesses holding personal information have ongoing obligations under the Privacy Act. A correctly configured M365 environment — with proper access controls, retention policies, and breach-response capability — is the foundation of compliance.

SMB1001

For eligible businesses wanting a clear, achievable cybersecurity baseline, XCD IT can structure your M365 environment around SMB1001 alignment — giving you a practical, documented starting point.

The risk of skipping the compliance review

Businesses that deploy M365 without proper configuration risk exposing sensitive client data, breaching Privacy Act obligations, and failing regulatory audits. For financial services and regulated industries, the exposure is even greater — ASIC and the Privacy Commissioner both take a dim view of preventable breaches.

Microsoft 365 Insights

Stay informed with the latest Microsoft 365 tips, industry news, and expert insights from the XCD IT team.

Need IT Support Now?

XCD IT is ready to help when technology problems interrupt your business. Our team provides fast, reliable IT support to resolve issues quickly and keep your systems running.

Call Us Today

Call 07 3085 7447

For urgent IT issues or immediate assistance
Our support team is ready to help.

How It Works

We’re your virtual IT department — not a licence reseller

We take the time to understand your business before recommending anything. Our structured approach ensures M365 delivers real value for your specific needs.

Assess

We review your current M365 environment, licence usage, security posture, and workflows — and identify where the gaps are.

Recommend

We match the right plan, tools, and configuration to your needs, budget, and compliance requirements — no generic advice.

Implement

We handle the setup, migration, security hardening, and staff training so your team is confident and productive from day one.

Support

Ongoing management, monitoring, and optimisation as your business grows and Microsoft’s platform evolves.

  • Same-Day IT Support
  • 24/7 Emergency IT Assistance
  • Cybersecurity-Focused Solutions
  • Certified IT & Network Specialists
  • Trusted by Brisbane Businesses
  • Fast Remote & On-Site Support

ENTERPRISE-GRADE IT SUPPORT.
YOUR BUSINESS SECURITY COMES FIRST.

Microsoft 365 services tailored for your industry

XCD IT provides M365 support to businesses across Brisbane and South-East Queensland that rely on secure, well-managed Microsoft environments.

Finance & Mortgage Broking

Finance businesses handle sensitive client data and face ASIC’s cybersecurity expectations. We deliver M365 management that keeps brokers and advisers secure, compliant, and audit-ready.

Real Estate

Real estate agencies depend on fast, always-available systems for listings, transactions, and client communications. We keep your M365 environment stable and your team supported across office and remote locations.

Professional Services

Law firms, accountants, and consultants operate on trust and confidentiality. We protect client data, ensure business continuity, and keep M365 running when your people need it most.

Manufacturing

Downtime in a manufacturing environment has direct production costs. We proactively manage your M365 environment to minimise disruption and keep your team coordinated across sites.

Hospitality

Multi-site hospitality businesses need consistent IT support across every location. We manage your M365 infrastructure and resolve issues fast so your team stays focused on the guest experience.

This Service Offered In

Brisbane

  • Brisbane CBD
  • Fortitude Valley
  • Spring Hill
  • Milton
  • South Brisbane
  • Newstead
  • Bowen Hills
  • Toowong
  • Woolloongabba
  • West End

Gold Coast

  • Southport
  • Robina
  • Bundall
  • Broadbeach
  • Varsity Lakes
  • Burleigh Heads
  • Surfers Paradise
  • Nerang
  • Molendinar
  • Ashmore

Sunshine Coast

  • Maroochydore
  • Sippy Downs
  • Birtinya
  • Buderim
  • Caloundra
  • Noosaville / Noosa Heads
  • Nambour
  • Warana
  • Kunda Park
  • Coolum Beach

TESTIMONIALS

What Our Customers Say

  • Trusted Through Global Growth

    “We are a start up that’s how phasing into its growth phase globally and Jack and his team have been instrumental in our journey.u003cbru003eThe whole team “walk the talk” with friendly, expert and they show tremendous patience to people like myself who are completely out of their depth with IT – and I mention this for a specific reason. Jack and his team NEVER take advantage of a clients expertise or lack of it – and in such a complicated sector, Jack explains the extremely complex situations in a way I both I understand what’s being said and that I KNOW I’m paying the right price for expert advice.u003cbru003eThank you Jack and team!“
    Paul R.

  • Responsive in Every Emergency

    “Our business has been using XCD for quite some time and we have always been impressed with their prompt service and expertise. The guys always answer their phone and prioritise emergencies, and there is no job too big or small. We would highly recommend them!“
    Liz C.

  • Brilliant Support Under Pressure

    “Absolutely Brilliant service, really helped support us through the process of changing over to the NBN where other companies could not. As a business trading 24hrs this was a massive help and i would highly recommend XCD IT to anyone. Thanks guys!“
    Dean W.

  • Trusted for Multi-Site IT

    “Jack and the team at XCD IT have managed my IT needs over several years and locations across the state. Always prompt and reliable, across any and all issues that came up in running a multi site pub business.“
    Simon T.

  • Full-Service IT, Better Value

    “XCD IT is every bit as good as us having our own in-house IT function, but at a fraction of the cost! They know our systems, take care of all our hosting needs and IT subscriptions, super fast to respond when we need tech support, and speak to us in language we can understand about stuff we don’t!“
    Kyle S.

  • Trusted for Over 15 Years

    “We have been working with XCD IT for over 15 years and have been impressed most by two important aspects of their services: firstly, their availability when we need help. Jack and his team are always reachable and very responsive.The second is their ability to deliver a solid IT solution with no gold plating. We can trust them to recommend what we need, and not what we don’t. So we don’t spend unnecessarily.We cannot recommend XCD IT more highly!“
    u003cstrongu003eDr Craig Su003c/strongu003e.

  • Support That Feels Easy

    “XCD personnel are always a pleasure to deal with. They are friendly and courteous, and know how to communicate with non-technical staff. This makes working with XCD a pleasant experience for me and my people.”
    u003cstrongu003eCraig Su003c/strongu003e.

  • Rapid IT Problem Resolution

    “We have been using XCD IT for about 5 years now, the team always respond quickly and get the job done fast, keeping us in business. They always return calls and emails”
    u003cstrongu003eGary Mc.u003c/strongu003e

  • Responsive From The Start

    “The best thing about XCD IT is their responsiveness. I had real issues with my previous supplier who kept me waiting for many hours before beginning to help. XCD are always there right away, and getting into the thick of the problem… “
    u003cstrongu003eMatthew Mu003c/strongu003e.

Frequently Asked Questions

Our Microsoft 365 managed service covers licensing, user provisioning, security configuration, mailbox management, SharePoint and Teams administration, Microsoft Defender for Business setup, MFA and Conditional Access policies, third-party backup, and ongoing monitoring and reporting. Brisbane SMBs get a fully managed M365 environment — no in-house IT team required.

Yes. We manage end-to-end Microsoft 365 migrations for Brisbane businesses moving from Google Workspace, on-premises Exchange, legacy mail servers, and local file servers to SharePoint and OneDrive. Every migration includes a pre-migration assessment, data migration plan, rollback strategy, and post-migration support to minimise downtime and eliminate data loss.

As a certified Microsoft Partner in Brisbane, we supply and manage Microsoft 365 Business Basic, Business Standard, and Business Premium licences directly. We also conduct licence audits for businesses already on M365 — identifying unused licences, over-provisioned plans, and right-sizing opportunities. Most businesses we audit find meaningful cost savings within the first review.

Yes. We are a certified Microsoft Copilot implementation partner in Brisbane, handling full Copilot for Microsoft 365 deployment across Outlook, Teams, Word, Excel, Power BI, and SharePoint. Our Copilot service includes licensing, data governance, sensitivity label configuration, Conditional Access policy setup, and staff onboarding — so your team gets productivity gains without compliance or data security risks.

Yes. We regularly take over Microsoft 365 environments that are under-secured, unmanaged, or misconfigured. Our M365 health check covers Secure Score assessment, MFA and Conditional Access review, admin privilege audit, backup and recovery status, licence optimisation, and Essential Eight alignment. We then deliver a prioritised remediation roadmap so you know exactly what to fix and in what order.

Other Questions and Support!

If you’re unsure what service you need or just have a technical issue that needs attention, our team is here to help. Contact XCD IT today and one of our technicians will respond promptly with practical advice and solutions.

Ready to Elevate Your Business with Cutting-edge IT Solutions

Contact us today to start your journey towards growth and innovation.

Contact
Address

Ground Floor 477 Boundary Street Spring Hill QLD 4000