IT Services for Brisbane Businesses

XCD IT provides managed IT support, cybersecurity, Microsoft 365, cloud and AI services to small and medium businesses across Brisbane, the Gold Coast, the Sunshine Coast and Sydney.
Our Brisbane-based team works as your IT department: monitoring your systems, fixing problems fast and planning ahead, so your staff can focus on their work. Since 2005, we’ve helped businesses stay secure, connected and productive.

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Our Services

We do it all with real techs based in Brisbane who offer real service.

Ready to take your business to the next level? End-to-end Managed IT Services support your business goals. We can support all your IT needs.

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XCD IT Managed IT Services page
MANAGED IT SERVICES

Reduce risk, minimise distractions, and drive faster resolution of IT issues in your business with our expert helpdesk team.

Our Managed IT Services include

  • Outsourced expert support, maintenance and monitoring of your critical infrastructure and end-user devices,
  • Proactive device management to minimise future issues; and,
  • Reactive support when you need it most.

We support your staff wherever they are, using our remote access tools, or organising on-site visits and eliminating your IT worries.

Check XCD IT MANAGED IT SERVICES
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AI SOLUTIONS

Put AI to work where it actually matters. XCD IT helps South-East Queensland businesses automate repetitive tasks, engage customers 24/7, and turn their data into actionable insights – with security and Privacy Act compliance built in.

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AI TRAINING

Buying AI tools is the easy part — getting your team to use them effectively is where most businesses fall short. Our practical, hands-on training programs cover AI fundamentals, Microsoft Copilot, safe use, and leadership strategy.

Check XCD IT AI Training
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XCD IT Cyber Security Services page
CYBERSECURITY

Protect your business from cyber threats with proactive security, continuous monitoring, and threat detection.
We secure your systems, data, and users to reduce risk and prevent attacks before they happen.

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IT Monitoring u0026 Maintenance Services page
Network Design & Auditing

Having a network audit performed is something that should be done every time a major upgrade is performed or a new system is added to the network. Along with giving you a better understanding of your network, it will find any potential problems before they arise, also bringing to light and security issues that you may face in the future.

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Web & Email Hosting

If you are looking for a website or email, we can organise the website development (including corporate logo creation or re-design), web hosting with email addresses and domain name registration

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OFFICE 365 AND MICROSOFT 365

Drive productivity and innovation from anywhere, on any device, all protected with advanced, integrated security features with Microsoft 365 and Office 365.

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XCD IT Cloud Solutions page
CLOUD SOLUTIONS

The right cloud solution will bring enterprise grade capabilities into your business in an accessible, easy to manage package.

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IT Strategy and Planning Services
IT STRATEGY AND PLANNING

Our IT strategy and planning will give you the confidence of aligning your technology with business strategy to manage growth, improve profit and drive positive change.

Need IT Support Now?

XCD IT is ready to help when technology problems interrupt your business. Our team provides fast, reliable IT support to resolve issues quickly and keep your systems running.

Book a 15-minute Call

TESTIMONIALS

What Our Customers Say

  • Trusted Through Global Growth

    “We are a start up that’s how phasing into its growth phase globally and Jack and his team have been instrumental in our journey.u003cbru003eThe whole team “walk the talk” with friendly, expert and they show tremendous patience to people like myself who are completely out of their depth with IT – and I mention this for a specific reason. Jack and his team NEVER take advantage of a clients expertise or lack of it – and in such a complicated sector, Jack explains the extremely complex situations in a way I both I understand what’s being said and that I KNOW I’m paying the right price for expert advice.u003cbru003eThank you Jack and team!“
    Paul R.

  • Responsive in Every Emergency

    “Our business has been using XCD for quite some time and we have always been impressed with their prompt service and expertise. The guys always answer their phone and prioritise emergencies, and there is no job too big or small. We would highly recommend them!“
    Liz C.

  • Brilliant Support Under Pressure

    “Absolutely Brilliant service, really helped support us through the process of changing over to the NBN where other companies could not. As a business trading 24hrs this was a massive help and i would highly recommend XCD IT to anyone. Thanks guys!“
    Dean W.

  • Trusted for Multi-Site IT

    “Jack and the team at XCD IT have managed my IT needs over several years and locations across the state. Always prompt and reliable, across any and all issues that came up in running a multi site pub business.“
    Simon T.

  • Full-Service IT, Better Value

    “XCD IT is every bit as good as us having our own in-house IT function, but at a fraction of the cost! They know our systems, take care of all our hosting needs and IT subscriptions, super fast to respond when we need tech support, and speak to us in language we can understand about stuff we don’t!“
    Kyle S.

  • Trusted for Over 15 Years

    “We have been working with XCD IT for over 15 years and have been impressed most by two important aspects of their services: firstly, their availability when we need help. Jack and his team are always reachable and very responsive.The second is their ability to deliver a solid IT solution with no gold plating. We can trust them to recommend what we need, and not what we don’t. So we don’t spend unnecessarily.We cannot recommend XCD IT more highly!“
    u003cstrongu003eDr Craig Su003c/strongu003e.

  • Support That Feels Easy

    “XCD personnel are always a pleasure to deal with. They are friendly and courteous, and know how to communicate with non-technical staff. This makes working with XCD a pleasant experience for me and my people.”
    u003cstrongu003eCraig Su003c/strongu003e.

  • Rapid IT Problem Resolution

    “We have been using XCD IT for about 5 years now, the team always respond quickly and get the job done fast, keeping us in business. They always return calls and emails”
    u003cstrongu003eGary Mc.u003c/strongu003e

  • Responsive From The Start

    “The best thing about XCD IT is their responsiveness. I had real issues with my previous supplier who kept me waiting for many hours before beginning to help. XCD are always there right away, and getting into the thick of the problem… “
    u003cstrongu003eMatthew Mu003c/strongu003e.

Frequently Asked Questions About
XCD IT Services

The average cost depends on the number of users and the services you need. For small businesses, pricing ranges from $100 to $250 per user per month. Factors like cybersecurity, remote support, and the complexity of your IT setup will influence the final price. If you manage your IT in-house, you might save on monthly fees but face higher costs during outages or security incidents. A managed IT service provider can offer predictable pricing and proactive support.

Per-user pricing charges a flat fee per employee, regardless of how many devices they use. It’s ideal for businesses where users have multiple devices. Per-device pricing, on the other hand, bills based on each device managed, which may suit environments with shared workstations. Choosing between these models depends on your business setup. If your team uses several devices, per-user pricing may offer better value. If you have fewer users but many devices, per-device pricing could be more cost-effective.

Look for a managed service provider with industry experience, clear service-level agreements (SLAs), and responsive support. They should offer scalable services and flexible pricing models. A good provider will also help you plan for growth, manage cybersecurity risks, and support compliance needs. Review their customer feedback and ask about their approach to proactive monitoring and issue resolution.

Service agreements define what services are included, response times, and pricing terms. A well-structured SLA ensures you get consistent service and avoid surprise fees. Longer agreements may offer better rates but less flexibility. Shorter or month-to-month contracts allow you to adjust services as your needs change. Always review the SLA carefully before signing.

Several factors affect pricing, including the number of users, the type of services, and the level of support. Businesses with complex IT environments or high compliance needs may pay more. Other considerations include whether support is 24/7, if on-site visits are included, and the quality of the MSP’s tools and staff. Understanding these factors helps you choose the right provider and avoid hidden costs.

Switching costs vary depending on your current setup and the services you need. Some MSPs charge onboarding fees, while others include it in the monthly rate. You may also incur costs for data migration, system setup, or staff training. However, the long-term benefits, such as reduced downtime and improved security, often outweigh the initial investment. XCD IT provide a premium level of service and support at an excellent price for your business. Call us today to discuss.

Other Questions and Support!

If you’re unsure what service you need or just have a technical issue that needs attention, our team is here to help. Contact XCD IT today and one of our technicians will respond promptly with practical advice and solutions.

Ready to Elevate Your Business with Cutting-edge IT Solutions

Contact us today to start your journey towards growth and innovation.

Contact
Address

Ground Floor 477 Boundary Street Spring Hill QLD 4000