Driving Growth with XCD IT

Need IT that actually responds? XCD IT is a Brisbane-founded managed service provider, established in 2005, delivering reliable Managed Services and business IT Support as a Virtual IT Department for small to medium-sized businesses in Brisbane, Gold Coast, Sunshine Coast, and Sydney.

For businesses outsourcing IT or lacking an internal IT team, we provide highly responsive field and onsite technicians, cloud migration, cybersecurity aligned to Australian standards, Microsoft 365 and Office 365 support, monitoring and maintenance, IT strategy, and AI solutions and training – helping reduce downtime, strengthen security, improve productivity, and keep technology aligned with business growth.

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WHO IS XCD IT – A Microsoft Partner in Spring Hill

Founded in Brisbane in 2005, XCD IT is a managed service provider with over 20 years of experience supporting small and medium businesses across South-East Queensland. We currently support over 100 SMBs across Brisbane, Gold Coast, Sunshine Coast, and Sydney – acting as a Virtual IT Department for businesses that need enterprise-grade technology support without the cost and overhead of an in-house team.

CEO Jack Richards
Jack Richards

CEO of XCD IT

XCD IT is a Microsoft Partner and SMB1001 Gold Certified for Cybersecurity – reflecting our team’s technical capability and our commitment to the cybersecurity standards that matter to Australian businesses. As a cybersecurity specialist, we act as a virtual IT department for small and medium-sized businesses, treating your IT environment as something to be actively managed, not just fixed when it breaks.

What that means in practice: every client gets a technology partner who knows their systems, monitors their environment continuously, proactively resolving issues before they affect operations to reduce downtime and improve productivity, and is reachable when it matters. Our technicians are Brisbane-based – when on-site support is needed, we can respond quickly.

Whether you need a helpdesk you can actually reach, a cybersecurity environment aligned to the ASD Essential Eight and cybersecurity aligned with recognised frameworks and regulatory requirements including ASIC cybersecurity guidance, or a long-term IT strategy built around your business goals – we’ve been doing this for over two decades, and we do it well. XCD IT aligns IT infrastructure with compliance expectations because ASIC expects continuous management of cyber risks from businesses, helping protect companies from evolving threats.

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We specialise in highly responsive field services and specialist onsite IT services

Smart Cloud Solutions & IT Solutions Built for Business

XCD IT Services specialises in being a Virtual IT Department for small and medium-sized businesses. We can take care of all your IT needs… If we can’t do it, we’ll organise it for you. XCD IT is a Brisbane based managed IT provider for local businesses. Our Spring Hill office is on the ground floor for easy access.

Derrick K.
“Move my business from a Server base to Cloud Base”

“I first came across Jack from XCD IT a year or so ago when I wanted to move my business from a Server base to Cloud Base. Jack & Micah were able to put together a program that was tailor made for our business and over a six month period we now have Office 365, One Drive and both MYOB and TSM in the cloud. Sure it was a process but the end result is we now have no power hungry server and we are able to work from anywhere in the world. Since then we have now changed our phone system to VOIP with XCD IT help and we just love them. We figure we can recoup our cost for everything within 12 months and our ongoing cost will go down by 75%. If you want profession advise on how to move your business into the Cloud look no further than XCD IT. Everyone at DJK Air Conditioning say Thank – you.”

XCD IT AI Solutions homepage
AI Solutions

We identify where AI can reduce manual work, improve decision-making, and drive efficiency across your business operations, such as streamlining document review and research processes. From implementation to ongoing support, XCD IT helps Brisbane SMBs adopt AI tools that deliver measurable results while serving Brisbane businesses without the complexity.

XCD IT AI Training homepage
AI Training

We help your team understand and confidently use AI tools that are already reshaping how businesses operate. From practical workshops to hands-on guidance, our AI training programmes are built for Brisbane SMBs – no technical background required.

Managed IT Services
Managed IT Services

Reduce risk, minimise distractions, gain predictable monthly costs, and drive faster resolution of IT issues that arise in your business with the help of our expert helpdesk team, even if one person usually handles them internally.

Cyber Security
Cybersecurity

We can help you establish and maintain a strong cybersecurity stance to protect and defend your organisation, and manage a successful response in the event of a breach. A breach is not the only problem, so controls should be completely implemented and monitored instead of waiting for a breach to expose gaps. 43% of cyber-attacks target small businesses, 60% of small businesses hit close within six months, and the average data breach costs Australian businesses $276,000. Penetration testing is essential for compliance in Australia and helps reduce the risk of incidents and lost revenue.

Monitoring Maintenance service
IT Monitoring & Maintenance

Previously only available to large corporates, XCD IT utilises sophisticated tools to give you all the benefits of an on-site IT department. Key systems are monitored 24×7 by our automated system to maximise uptime and optimise performance.

Microsoft 365 and Office 365 cube graphic illustrating cloud solutions and mobile device support.
Office 365 & Microsoft 365

Drive productivity and innovation from anywhere, on any device, with online access to Office applications and support for collaboration for remote teams, all protected with advanced, integrated security features with Microsoft 365 and Office 365.

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Cloud Solutions

The right cloud solution will bring enterprise grade capabilities into your business in an accessible, easy to manage package, with enterprise-grade encryption, cloud hosting, and data backed up in multiple locations. Hybrid and cloud integration can support a mix of on-premise and cloud resources, giving you scalability and flexibility as needs change. Virtual infrastructure uses hypervisors to run multiple virtual machines on shared hardware, improving resource utilisation and enabling faster provisioning of new servers and services. Disaster recovery systems can back up virtual machines independently of hardware.

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IT Strategy And Planning

Our IT strategy and planning will give you the confidence of aligning your technology with business strategy to manage growth, improve profit and drive positive change on a clear journey – start today.

ALL SERVICES

Expert Insights

Stay ahead with expert insights on cybersecurity, managed IT services, cloud solutions, and business technology trends for Australian SMBs

TESTIMONIALS

What Our Customers Say

  • Trusted Through Global Growth

    “We are a start up that’s how phasing into its growth phase globally and Jack and his team have been instrumental in our journey.
    The whole team “walk the talk” with friendly, expert and they show tremendous patience to people like myself who are completely out of their depth with IT – and I mention this for a specific reason. Jack and his team NEVER take advantage of a clients expertise or lack of it – and in such a complicated sector, Jack explains the extremely complex situations in a way I both I understand what’s being said and that I KNOW I’m paying the right price for expert advice.
    Thank you Jack and team!“
    Paul R.

  • Responsive in Every Emergency

    “Our business has been using XCD for quite some time and we have always been impressed with their prompt service and expertise. The guys always answer their phone and prioritise emergencies, and there is no job too big or small. We would highly recommend them!“
    Liz C.

  • Brilliant Support Under Pressure

    “Absolutely Brilliant service, really helped support us through the process of changing over to the NBN where other companies could not. As a business trading 24hrs this was a massive help and i would highly recommend XCD IT to anyone. Thanks guys!“
    Dean W.

  • Trusted for Multi-Site IT

    “Jack and the team at XCD IT have managed my IT needs over several years and locations across the state. Always prompt and reliable, across any and all issues that came up in running a multi site pub business.“
    Simon T.

  • Full-Service IT, Better Value

    “XCD IT is every bit as good as us having our own in-house IT function, but at a fraction of the cost! They know our systems, take care of all our hosting needs and IT subscriptions, super fast to respond when we need tech support, and speak to us in language we can understand about stuff we don’t!“
    Kyle S.

  • Trusted for Over 15 Years

    “We have been working with XCD IT for over 15 years and have been impressed most by two important aspects of their services: firstly, their availability when we need help. Jack and his team are always reachable and very responsive.The second is their ability to deliver a solid IT solution with no gold plating. We can trust them to recommend what we need, and not what we don’t. So we don’t spend unnecessarily.We cannot recommend XCD IT more highly!“
    Dr Craig S.

  • Support That Feels Easy

    “XCD personnel are always a pleasure to deal with. They are friendly and courteous, and know how to communicate with non-technical staff. This makes working with XCD a pleasant experience for me and my people.”
    Craig S.

  • Rapid IT Problem Resolution

    “We have been using XCD IT for about 5 years now, the team always respond quickly and get the job done fast, keeping us in business. They always return calls and emails”
    Gary Mc.

  • Responsive From The Start

    “The best thing about XCD IT is their responsiveness. I had real issues with my previous supplier who kept me waiting for many hours before beginning to help. XCD are always there right away, and getting into the thick of the problem… “
    Matthew M.

Frequently Asked Questions

We handle IT so you don’t have to think about it — managed IT support, cybersecurity, cloud solutions, IT strategy and planning, and ongoing monitoring and maintenance, all under one roof. Instead of calling a different vendor for every problem, you get one team that knows your systems and is proactively watching for issues before they become downtime.

Break-fix support means paying every time something goes wrong, after it’s already cost you time. Managed IT is proactive — we monitor your systems continuously, patch and update before vulnerabilities are exploited, and fix small issues before they become expensive ones.

We focus on SMBs across Australia — from small teams to growing businesses that need enterprise-grade IT without an in-house department.

We respond to support requests the same business day. For urgent, business-stopping issues, our Emergency Assistance line is there for exactly that.

Every business runs different systems and needs different levels of support, so we quote based on your setup rather than a one-size-fits-all price. Get in touch and we’ll put together a clear quote for your business.

Cybersecurity is built into everything we do, not bolted on. We help SMBs meet frameworks like the Essential Eight and SMB1001, and we’re SMB1001 Gold certified ourselves — so we’re held to the same standard we recommend to clients.

Yes — Microsoft 365 setup, migration, security, and getting the most out of tools like Copilot and Teams is one of our core services, alongside broader IT support.

We offer both AI solutions and AI training — helping businesses adopt AI tools safely, including staying compliant with the Privacy Act, and making sure staff actually know how to use them, rather than rolling out tools nobody’s trained on.

Yes. Switching providers is more common than people think, and we manage the transition so there’s no gap in support along the way.

We’re based in Brisbane and provide remote support to businesses anywhere in Australia, alongside on-site support in Brisbane, the Gold Coast, and the Sunshine Coast.

Other Questions and Support!

If you’re unsure what service you need or just have a technical issue that needs attention, our team is here to help. Contact XCD IT today and one of our technicians will respond promptly with practical advice and solutions.

Ready to Elevate Your Business with Cutting-edge IT Solutions

Contact us today to start your journey towards growth and innovation.

Contact
Address

Ground Floor, 477 Boundary Street, Spring Hill QLD 4000