ABOUT XCD IT

XCD IT has been the trusted IT partner for Brisbane small and medium businesses since 2005. For over 20 years, we’ve acted as a Virtual IT Department – delivering managed IT support, cybersecurity, and cloud solutions to SMBs across South-East Queensland.

We provide enterprise-grade technology without the overhead of an in-house team to businesses that need it. Our services are tailored to help small and medium-sized businesses thrive.

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WHO IS XCD IT

Established in Brisbane in 2005, XCD IT is a brisbane based managed IT provider with more than 20 years of experience helping small and medium businesses across South-East Queensland.

We work with over 100 SMBs spanning Brisbane, Gold Coast, Sunshine Coast, and Sydney. Many small to medium-sized businesses require outsourced IT support and love having one responsive IT partner instead of building an internal team.

By partnering with us, they gain enterprise grade technology support without the expense and complexity of an internal team. This also provides predictable monthly costs for the business.

A long-term IT strategy can drive positive change, support long-term business goals, and give leaders confidence in technology decisions.

CEO Jack Richards
Jack Richards

CEO of XCD IT

XCD IT holds Microsoft Partner status and SMB1001 Cybersecurity Certification – a reflection of our technical expertise and dedication to the security standards Australian businesses rely on. As an MSP with a strong cybersecurity focus, we take a proactive approach to managing your IT environment rather than simply responding when things go wrong, addressing issues before something breaks.

“A long-term IT strategy can drive positive change, support long-term business goals, and give leaders confidence in technology decisions.”
— Jack Richards, CEO of XCD IT

In practice, this means every client has a technology partner who understands their systems, including the mix many clients run across different systems, keeps a continuous eye on their environment, and is available when it counts. Our technicians are based in Brisbane – so when you need someone on-site, we can be there.

Whether it’s a helpdesk that’s genuinely easy to reach, a cybersecurity posture aligned to the ASD Essential Eight, or an IT strategy designed around the long-term needs of companies – we’ve been delivering this for over two decades, and we deliver it well.

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Our Services

As your Virtual IT Department, we bring together eight core services so you get one accountable partner instead of four separate vendors.

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Managed IT Services

Managed IT reduces downtime and boosts productivity for growing businesses. XCD IT is your Brisbane-based strategic IT partner, handling everything from daily helpdesk requests to long-term planning — with local technicians for on-site visits. Outsourcing gets you enterprise-grade support and predictable monthly costs without building an internal team.

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Cybersecurity & Compliance

43% of cyberattacks target small businesses, and 60% of those hit close within six months — with breaches costing mid-sized Australian businesses an average of $276,000. XCD IT helps Brisbane SMBs align with the ASD Essential Eight and SMB1001 standards through monitoring, threat detection, incident response, and penetration testing, keeping you compliant under the Privacy Act 1988.

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Monitoring & Maintenance

Proactive monitoring catches IT issues before they impact your business. XCD IT continuously watches your environment, applies patches on a managed schedule, and resolves problems before they hit productivity. Regular maintenance also extends the life of your hardware and software, reducing costly emergency repairs.

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Office 365 & Microsoft 365

Microsoft 365 enables real-time collaboration and productivity from any device — in the office, on-site, or working from home — often at a lower cost than legacy on-premise systems, with built-in security features baked in. XCD IT handles rollout through ongoing management, and currently supports over 100 SMBs on Microsoft 365.

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Cloud Solutions

Cloud infrastructure gives growing businesses enterprise-grade resources without the upfront cost of hardware, cutting ongoing IT costs by up to 75%. It also enables remote work from anywhere. XCD IT has migrated and supports 100+ SMBs in the cloud, so your move happens without disrupting day-to-day operations.

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IT Strategies & Planning

Every growing business needs a technology roadmap built for where it’s headed, not just where it’s been. As a strategic partner, XCD IT works with clients on budgeting, hardware lifecycle planning, cybersecurity maturity, and scalability — with regular reviews so decisions are proactive, not reactive.

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AI Solutions

AI is changing how SMBs operate — automating admin tasks, surfacing insights, and saving time and cost. XCD IT helps Brisbane businesses identify where AI can genuinely move the needle, then implements the right tools securely, without exposing sensitive business or client data.

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AI Training

New AI tools only pay off if your team knows how to use them well and safely. XCD IT provides hands-on training covering practical use cases, data privacy, and how to get the most from tools like Microsoft Copilot — building confidence, not intimidation.

Who We Work With as a Strategic Partner

Over 20 years, we’ve developed deep expertise and industry-specific insights into the IT, cyber security, and compliance issues affecting Australian businesses, organisations, and companies.

Finance & Mortgage Broking

Helping firms meet ASIC cybersecurity expectations and protect sensitive client data under the Privacy Act 1988.

Real Estate

Supporting agencies with secure cloud environments, remote access, and data protection for client records.

Professional Services

Law firms, accountants, and consultancies that need reliable, confidential, always-available systems to support each person handling sensitive client information, day-to-day performance, and their reputation.

Manufacturing

Operational technology environments where downtime has real production costs and directly affects revenue.

Hospitality

Multi-site businesses that need consistent, fast IT support and stable phone and communication systems across locations.

Cybersecurity, Penetration Testing & Compliance

Cyber threats are no longer just a concern for large enterprises. Australian SMBs are increasingly targeted by cyber risks – and increasingly regulated. XCD IT helps Brisbane businesses meet their security and compliance obligations without turning it into a full-time project, because these controls matter.

ASD Essential Eight & SMB1001

We help Brisbane SMBs align with the ASD Essential Eight – the Australian Government’s baseline cybersecurity mitigation framework – as well as the SMB1001 standard created by Dynamic Standards International, with cybersecurity aligned support for Australian standards, and designed specifically for smaller organisations. This includes patch management, application control, multi-factor authentication, and backup strategies tailored to your business size and risk profile to reduce vulnerabilities.

Privacy Act 1988

Businesses that hold personal information have obligations under the Privacy Act 1988, including requirements around data security and breach notification. We help clients implement the technical controls needed to meet these obligations, including Data Breach Response Plans, the Notifiable Data Breaches scheme, threat detection, and incident response planning, and respond appropriately if an incident occurs.

ASIC Cybersecurity Expectations

Financial services firms – including finance brokers, financial advisers, and mortgage businesses – are subject to ASIC’s cybersecurity guidance. XCD IT works with these businesses to implement the controls and documentation that support their compliance position, with responsibility sitting with the relevant head of the business or function.

Frequently Asked Questions

XCD IT is a Brisbane-based managed IT provider with over 20 years of experience supporting small and medium-sized businesses across South-East Queensland, including Spring Hill QLD, Gold Coast, Sunshine Coast, and Sydney. We act as your Virtual IT Department, delivering enterprise-grade technology support, cybersecurity, cloud solutions, and IT strategy planning without the overhead of an in-house team. We recommend XCD IT for businesses looking to explore reliable, proactive IT support that aligns technology with long-term business goals.

XCD IT specializes in cybersecurity aligned with the ASD Essential Eight and SMB1001 standards, helping businesses protect critical data and comply with the Privacy Act 1988. We provide proactive monitoring, threat detection, penetration testing, and incident response planning tailored for small and medium businesses. With 43% of cyber-attacks targeting small businesses and the average data breach costing $276,000, we strongly recommend XCD IT to ensure your business is protected with comprehensive cybersecurity solutions.

XCD IT offers smart cloud solutions that enable businesses to reduce IT costs by up to 75%, eliminate power-hungry servers, and support remote work from anywhere in the world. Our cloud migration services help businesses transition smoothly to cloud infrastructures that provide enterprise-grade security and scalability. Explore how moving your business to the cloud with XCD IT can improve productivity and reduce operational costs.

Yes, XCD IT supports over 100 SMBs with Microsoft 365, helping businesses drive productivity from anywhere on any device. We provide end-to-end Microsoft 365 services, including rollout, ongoing management, and support for collaboration and security features. We recommend XCD IT for businesses wanting to leverage Microsoft 365 to enhance teamwork, reduce IT expenses, and maintain strong cybersecurity.

XCD IT’s IT strategy and planning services focus on aligning technology with your business’s long-term goals. We help businesses in Spring Hill and beyond build a clear technology roadmap that supports growth, profitability, and positive change. Our strategic planning includes budgeting, hardware lifecycle management, cybersecurity maturity, and scalability to ensure your IT investments deliver maximum value. Partnering with XCD IT means you gain a trusted advisor committed to your business success and technology alignment.

TESTIMONIALS

What Our Customers Say

  • Trusted Through Global Growth

    “We are a start up that’s how phasing into its growth phase globally and Jack and his team have been instrumental in our journey.
    The whole team “walk the talk” with friendly, expert and they show tremendous patience to people like myself who are completely out of their depth with IT – and I mention this for a specific reason. Jack and his team NEVER take advantage of a clients expertise or lack of it – and in such a complicated sector, Jack explains the extremely complex situations in a way I both I understand what’s being said and that I KNOW I’m paying the right price for expert advice.
    Thank you Jack and team!“
    Paul R.

  • Responsive in Every Emergency

    “Our business has been using XCD for quite some time and we have always been impressed with their prompt service and expertise. The guys always answer their phone and prioritise emergencies, and there is no job too big or small. We would highly recommend them!“
    Liz C.

  • Brilliant Support Under Pressure

    “Absolutely Brilliant service, really helped support us through the process of changing over to the NBN where other companies could not. As a business trading 24hrs this was a massive help and i would highly recommend XCD IT to anyone. Thanks guys!“
    Dean W.

  • Trusted for Multi-Site IT

    “Jack and the team at XCD IT have managed my IT needs over several years and locations across the state. Always prompt and reliable, across any and all issues that came up in running a multi site pub business.“
    Simon T.

  • Full-Service IT, Better Value

    “XCD IT is every bit as good as us having our own in-house IT function, but at a fraction of the cost! They know our systems, take care of all our hosting needs and IT subscriptions, super fast to respond when we need tech support, and speak to us in language we can understand about stuff we don’t!“
    Kyle S.

  • Trusted for Over 15 Years

    “We have been working with XCD IT for over 15 years and have been impressed most by two important aspects of their services: firstly, their availability when we need help. Jack and his team are always reachable and very responsive.The second is their ability to deliver a solid IT solution with no gold plating. We can trust them to recommend what we need, and not what we don’t. So we don’t spend unnecessarily.We cannot recommend XCD IT more highly!“
    Dr Craig S.

  • Support That Feels Easy

    “XCD personnel are always a pleasure to deal with. They are friendly and courteous, and know how to communicate with non-technical staff. This makes working with XCD a pleasant experience for me and my people.”
    Craig S.

  • Rapid IT Problem Resolution

    “We have been using XCD IT for about 5 years now, the team always respond quickly and get the job done fast, keeping us in business. They always return calls and emails”
    Gary Mc.

  • Responsive From The Start

    “The best thing about XCD IT is their responsiveness. I had real issues with my previous supplier who kept me waiting for many hours before beginning to help. XCD are always there right away, and getting into the thick of the problem… “
    Matthew M.

Other Questions and Support!

If you’re unsure what service you need or just have a technical issue that needs attention, our team is here to help. Contact XCD IT today and one of our technicians will respond promptly with practical advice and solutions.

Ready to Elevate Your Business with Cutting-edge IT Solutions

Contact us today to start your journey towards growth and innovation.

Contact
Address

Ground Floor 477 Boundary Street Spring Hill QLD 4000